// WHAT NOVA DOES
Nova is an autonomous confirmation agent that handles the follow-up work that falls through the cracks in every service business: appointments that get booked and then never properly confirmed, customers left wondering if it "really" went through. The moment an appointment is booked, Nova writes a personalized confirmation email with the date, time, location, and service details, and sends it immediately. She doesn't wait to be asked — she fires on the booking event itself. Review request automation is coming in phase 2.
// HOW NOVA WORKS
Five steps. Fully autonomous.
- 01
Booking event fires
An appointment is booked — through Ava's call or your booking flow. Nova activates instantly on that event.
- 02
Confirmation written
Nova uses Claude to write a personalized confirmation email — customer name, appointment date/time/location, and service details. Warm and specific, not a template.
- 03
Delivered immediately
The confirmation goes out via email within seconds of the booking, while the customer is still thinking about it. SMS coming in phase 2.
- 04
Logged to dashboard
Every confirmation sent is logged in your dashboard. You have a full record of all outbound confirmations without touching email yourself.
- 05
Reviews coming phase 2
In phase 2, Nova will also send review request emails after jobs are completed. For now, confirmations only.
// MARKETS
Nova across every vertical
Same agent. Vertical-specific intelligence. Deployed differently in each market.
Roofing
Appointment Confirmation
Sends personalized confirmation emails the moment a roof inspection is booked. Date, time, location, and preparation details.
HVAC
Appointment Confirmation
Sends personalized confirmation emails for service visits. Date, time, what to expect, and prep instructions.
Plumbing
Appointment Confirmation
Sends personalized confirmation emails the moment a service visit is booked. Date, time, service details, and what to expect.
Legal
Consultation Confirmation
Sends personalized confirmation emails for consultation bookings. Date, time, attorney name, and what to bring.
Real Estate
Showing Confirmation
Sends personalized confirmation emails for property showings. Date, time, address, and showing details.
Insurance
Appointment Confirmation
Sends personalized confirmation emails for quote reviews. Date, time, coverage type, and what to review.
Wholesale
Order Confirmation
Sends personalized confirmation emails for order reviews. Date, time, SKU list, and order summary.
Dental
Appointment Confirmation
Sends personalized confirmation emails for dental appointments. Date, time, service type, and preparation instructions.
// INFRASTRUCTURE
What powers Nova
// DEPLOY NOVA
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